FAQ,s
Frequently Asked Questions (FAQs)
Q. How do I choose the correct size? To help you find the perfect fit, we have created our own size chart. If your desired size is not listed, you can opt for a custom size option at no extra cost. Simply email us your body measurements, and we will tailor the perfect fit for you.
Q. Why do I need to check my emails? A. When you register or place an order on our website, we require your active email address. We send important updates regarding your order and tracking details as soon as it is shipped.
Q. Can I exchange or return my order? A. Yes! We offer a 30-day free return and exchange policy. If you receive the wrong size, material, or product due to our mistake, we will cover all shipping charges. If you ordered the wrong size or wish to exchange it for another design, we provide a free prepaid return label, so you don't have to worry about shipping costs. We ensure a hassle-free return process with no additional fees.
Q. How long will it take for my order to arrive? Normally, orders take 5 to 8 working days to arrive at the destination. We use reliable courier services such as DHL, Skynet, Fedex and TNT Express for fast and secure delivery.
Q. Why don’t you respond quickly to my emails? A. We strive to respond to every query within 12 working hours. Due to high email inquiries, responses may sometimes take longer, but rest assured, we reply to every message as soon as possible.
Q. Why does my jacket’s color look different from the image on the website? A. Product images are taken under studio lighting, which may slightly affect color tones. However, we provide accurate descriptions and specifications for each product. If you have any concerns about color variations, feel free to contact us before placing your order.
Q. What should I do if I encounter a payment error? A. If you experience any payment issues, please check:
- Your card’s expiration date
- Your billing address
- Credit card limit
- Sufficient funds in your credit card
If the issue persists, contact your bank or our support team for assistance.
Q. How can I speak to customer support on the phone? A. If you would like to speak with a customer support representative, please email us your phone number, and we will contact you within 12 to 15 working hours.
Q. Do I need to pay customs or import duties? A. Customs duties and import taxes vary by country. It is the recipient’s responsibility to check and pay any applicable charges upon arrival. We recommend checking your local customs policies before placing an order.
Q. Can I make changes to my order after placing it? A. Yes, you can request changes within 24 hours of placing your order by emailing us at support@britishwear.co.uk. After this period, changes may not be possible, as orders are processed quickly.
Q. Can I cancel my order? A. Yes! We offer free order cancellation within 24 hours of placing your order. There are no cancellation fees. If you need to cancel, simply contact our support team via email or phone.
Contact Information:
Business Name: British Wear
Email: support@britishwear.co.uk
Phone: +44 745-088-2539
Address: 25 Seven Kings Rd, Seven Kings, Ilford IG3 8DQ, UK