FAQS

1. How can I contact customer support?
You can reach our support team via:
📧 Email: support@britishwear.co.uk
📞 Phone: +44 74 1420 4894
Working Hours: Monday – Friday, 9:00 AM – 4:00 PM.

2. Do I receive a confirmation email after placing an order?
Yes. Once your order is successfully placed, you’ll receive a confirmation email with your order details. If you don’t see it in your inbox, please check your spam/junk folder.

3. What payment methods do you accept?
We accept all major payment methods including credit/debit cards, PayPal, and other secure online payment gateways available at checkout.

4. How long does delivery take?
Orders are processed within 1–2 business days. Delivery within the UK & USA usually takes 7–10 business days. For detailed timelines, please visit our Shipping Policy page.

5. Can I track my order?
Yes. Once your order has been dispatched, you will receive a tracking number via email to monitor your delivery status.

6. What is your return policy?
We offer a 30-day return policy on eligible items. Products must be unused, in their original condition, and returned with proof of purchase. Please refer to our Return & Refund Policy page for full details.

7. Are there items that cannot be returned?
Yes. Items on final sale, gift cards, and customized/personalized products are non-returnable.

8. Who covers the cost of return shipping?
customers are responsible for the cost of return shipping unless the return is due to our error (wrong item or defective product).

9. Do you ship internationally?
Currently, we deliver within the United Kingdom and United States. For international shipping updates, please check our Shipping Policy page.